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Terms & Conditions

Terms of Use:

Please read our terms and conditions carefully before ordering. All sales are subject to the terms below and will govern any contract of sale that we, Techbuy enter into with you, the customer and reseller. We do both Retail and Wholesale. We have resellers all over Canada. If you wish to set up a reseller Account with us, please contact us via email form on contact us page.

Please provide maximum information about your company. We will respond to your reseller Application within 48 hours meanwhile your account remains as Retail Customer. Once your application is approved, you will be notified by email then you will be able to place an order on reseller price.


We provide option to see exact stock quantity if reseller is buying from us on regular basis. If you don’t purchase any product via website for 30 days, your reseller Account will get deactivate and changed to Retail Account. If you have any question, please feel free to call us at 905-830-4343.


Payment Policy:

We accept Cash, Debit, Visa, Master Card, Money Order, Direct Deposit, Bank Draft and PayPal.

All items will be delivered after payment is cleared. Your order is not confirmed until we have not received payment. Although we hold stock for 24 hours after order placement but still we can’t guarantee that.

For Free Pickup, you have choice to pay when you come to collect your order at our store. We ship to confirm address only meaning same as billing address.


Warranty Policy:

We provide warranty on major items with different length of time which is always mentioned in warranty. We usually cover warranty in 14 days. If it can be repaired, we repair it, if it cannot be repaired; we replace it depending on products. If product is obsolete, we change with new model and charge difference amount.

We don’t cover warranty if product is damaged or burned. Water split on product also counts as damage if product is not used as intended purpose or abused. We do not cover Power Adapters or Batteries in warranty. If you fail to provide proof of purchase like invoice and product packing or the warranty time is over, then warranty cannot be claimed.

Software purchased from us will be supplied with the relevant license as described on the product (unless you are ordering a media only or document pack whereby the license is purchased separately.) You must comply with any license terms as described on the license agreement supplied with any software package. These license terms may be in addition to our terms and conditions. All orders must be paid for in full prior to dispatch. There is no return, refund or exchange on any software.


Sales Inquiries:

Please check the specification carefully to ensure that the product meets with your requirements before ordering. If you are in doubt them please contact us via email or telephone before placing any order. Alternatively, visit the manufacturer’s website for more information.


Placing an order:

We accept orders from worldwide customers and only ships to confirm address. Stock levels shown on the web site are for guidance only and are based upon the stock at our supplier’s warehouse, not our retail premises.

Goods advertised on our web store may be priced differently to the ones in store. If you place your order on the internet the web store price will apply. If you place your order at one of our stores the price you pay will be the price advertised at the store. If there is a large difference between the prices it may be that there has been a sudden change in supplier pricing or the item is not identical.


The price of goods on our web site is shown excluding Taxes. All Canadian customers will be charged tax at the current rate on all sales. Delivery costs are shown at the end of the order.

We reserve the right not to supply goods and services to any individual or company.


Return of Goods:

We do not accept goods back that you find are not compatible with your system. We do not accept the return of software that has been opened or installed. We do not offer goods on a trial basis. If for any reason it is necessary to return goods to us then you must ensure that you follow the following procedure or click here.


1. Contact the Web Sales team at 905-830-4343 stating your name, address, order reference number, item and description of the fault.

2. If your item is accepted for return you will be issued an RMA Number and we ask you to put a copy of the email we send you in the box with the item to return. Ensure you have included all disks, manuals, cables, accessories and original package supplied or you will not receive a credit for the item.

3. Bring the item into our store (if you are in the area) or return the item to us at the address as above. Do not write or mark anything on the original packaging.

4. The items will be inspected by our technical team and if found to be faulty will be sent to the manufacturer to be repaired or replaced.

5. These items will be replaced as soon as they are inspected and sent out to you as soon as possible or a credit offered.